Cancelation Policies


Cancelations made 7 days or more in advance of the transfer date, will receive a 90% refund. 10% will be charged for payment system commission fees.


7 days are full days from the time in the booking calendar.
For example: a booking for a Monday at 6:00, must be canceled latest the previous Monday at 6:00.


Cancelations made after this period, are NON-REFUNDABLE.


Reschedules are also possible latest 7 days or more in advance of the transfer date. After this period, is not possible.


No-shows at pick-up are non-refundable and non-reschedulable.


We DO NOT make exceptions for any situation unrelated to us. This includes, but is not limited to: feeling sick, canceled or diverted flights, losing luggage, injuries, any personal situation.


Any extraordinary situation can and must be covered by a TRAVEL INSURANCE or by the customer. Not by us.


Cancelation requests must be sent in writing (not by call) to our email ( or WhatsApp (+351935223118).


By booking in our website, you acknowledge and agree with the policies on this page.

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