Frequently Asked Questions
Are the transfers shared or private?
All our transfers are SHARED. But if you are in a group, you can make a private transfer if you wish by booking all the seats. Please, contact us before to check our availability.
How do i book a transfer?
Go to “Our Transfers” page, select the transfer of your preference, read the description, select the quantity of people that you want to book the transfer for, select the date on the calendar, select the time button and add to cart.
In the cart page re-check your transfer details and proceed to check-out. Enter all the information required and your payment details (debit card or credit card) to finish your booking.
You will receive a confirmation email and we will send your exact time of pick-up and details one day before the transfer in the evening.
Is my service a guided tour?
No, all our services are transfers that include pick-up and drop-off in your accommodation in Funchal or Caniço. You will have the freedom to enjoy the hike in your own rhythm without having to follow anyone and make stops whenever you want.
In what areas do you pick-up and drop-off customers?
All Funchal parishes (including the hills area, São Gonçalo) and all Caniço areas. If you are staying in another area, but you have a way to get to Funchal city center at the time of pick-up, we can arrange a meeting point to pick you. Contact us before you book.
Is it safe to do the hike without any guide?
Yes, it is completely safe. You must be careful and use common sense but it is not dangerous to go without a guide for many reasons:
1) There are clear signs all over the trail.
2) There are hundreds of people doing this hike every day, you are not going to be alone.
3) Locals and travelers with rented cars do this hike every day without any guide.
4) You are going to meet more people during your transfer, that you can choose to share the hike with, is up to you.
Can I book a transfer by message or call and pay in cash or card at the pick-up?
No. Your booking must be made on our website and paid online through debit card or credit card.
We do not accept payment at pick-up to avoid last-minute cancellations.
Can I get a refund if I decide to cancel my booked transfer?
Unfortunately, no. All our services are non-refundable. Please, be sure that you can attend before booking.
Can I get a discount if i book for a group?
Unfortunately no. We offer the cheapest price in the market to get to Pico Do Arieiro and enjoy the hike to Pico Ruivo, therefore, we don’t offer discounts.
How are the weather conditions on the hike to Pico Ruivo?
Since Madeira is an island on the Atlantic, the weather forecast is not 100% accurate because of the sudden changes. Madeira is famous as the “forever spring” island, but sometimes you can experience the 4 seasons in 1 day. Therefore, we recommend you to be prepared with clothing for all kinds of weather.
What happens if the weather conditions are extremely bad?
It is very unusual, but it can happen that during the winter we have a couple of days with snow and the forest police decide to close the road to Pico Do Arieiro for security reasons.
Also, it is possible to have days with heavy rain and wind of 50 kph or more. Only in these cases, we will offer you 3 options:
1) A transfer to another hike on the day you booked.
2) Re-schedule your transfer for another day.
3) Full refund.
You give 4 and a half hours to finish the hike, what happens if I finish later than that?
We can assure that 95% of the people finish the hike in exactly 4 and a half hours. We have tested with diferrent timing’s and 4:30 is the most accurate.
A few people finish even 10 or 20 minutes earlier and the few that has finish late, of course we will wait. We won’t leave anyone behind. But we kindly ask to not be late on purpose since we have a tight schedule.
I have a rented car and I will park it at Pico Do Arieiro, can I have a transfer at the end of my hike from Achada Do Teixeira to Pico Do Arieiro?
No. Our transfers are shared and are only:
1) From Funchal/Caniço to Pico Do Arieiro.
2) From Achada Do Teixeira to Funchal/Caniço.
But you won’t need your car on that day, we will pick you and drop you at your accommodation in Funchal or Caniço.
Or in case that you are staying in another area of the island, you can park your car in the parking “Parque 2000” since is the cheapest and most comfortable in the city center and we will pick you and drop you there.
I have a question that I don’t find in this page, can I contact you?
Of course. If you still have any doubt, please, do not hesitate to contact us. We are more than happy to help you.