Weather Policies

WEATHER FORECASTS

We use 4 tools to measure the weather forecast:

WEATHER POLICIES

  • We reserve the right to reschedule your reservation if the weather conditions are dangerous. Everyone’s safety is our top priority.
  • Although we try to give everyone the best possible experience, and we close the availability on days of bad weather, it happens that sometimes all the forecasts indicate good weather and are wrong. It is not our fault, there is no possible way to predict it and we cannot control the weather. Is also possible that the forecast change completely on the 24 hours before your transfer.
  • We cannot guarantee to see the sunrise, we cannot control the movement of the clouds.
  • If the forecast points to good weather and it is the opposite once we arrive, WE WILL KEEP the activity if it is not dangerous (clouds, fog, and light rain) or WE WILL CANCEL the activity if it is dangerous (heavy rain and strong wind). In case of cancellation, you will be reschedule or refunded.
  • We can’t guarantee the same service (sunrise transfer or morning transfer) in case of cancelation/reschedule. Specially in the case that the forecast changed a day before the transfer. We could not predict that in advance, therefore, we might be fully booked in the following days. For the same reason, we also can’t guarantee that we have availability at all in the days that you have left in the island.
  • Sometimes you can experience all 4 seasons during the hike. Please be prepared with clothing for any weather conditions.
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